Choosing an Answering Service to Fit Your Needs
Companies use an answering service to field their incoming calls. Employees can handle the other things in the company if this is taken off their plate. Answering services also benefit your customers because they get to the persons they want to talk to faster. It can be overwhelming to choose an answering service when you look at all the many options that you have. Keeping a few things in mind will help you make a good decision. Same day activation is offered by some companies. This may be appealing, but is actually usually not a good idea. You want to make sure that the first interaction customers have with your company is a good one. For this they will need to be trained, and that can take a few days or a few weeks depending on what you need them to do.
You should also look into what kind of companies the answering service has worked with in the past. A knowledge about your industry will mean greater service from the beginning. If they have never worked with a company like yours, then you will have more training to do before they will be ready.
Finding an answering service that cares about your business is important. Most companies will claim this, but you should make sure. A call evaluator to monitor calls is a good way to know that they care about their service. Companies that care about improving will also have ongoing training and evaluations for employees.
They should also be set up to handle when disaster happens. They should have a backup power solution and multiple locations to ensure that you don’t miss calls because they are dealing with a crisis. The company you choose should also have call recording. This makes sure that if there is any kind of complaint or dispute, that it can be resolved easily. Not only should they have call recording, but you should be able to easily access them.
Going to the physical location for a tour is a good idea. You should make sure you get along with the person who will be dealing with your account. If an in-person visit isn’t possible see if there is some way you can do a virtual tour or video call to see the actual place that will be handling your calls. It can also be a good idea to go with a family owned answering service. This usually means less turnover and less risk of the company turning into something different. If you keep these things in mind you are sure to find a call answering service that meets your needs.